What options do I have if an author gives me a poor review?
  All You Need To Know™

You may contact that author and appeal.

We do not want every provider to have a 5 star rating inflated by removal of all poor ratings. We know some sites do this, but we disagree with this policy. If you have an issue that you believe is totally unfounded and the rating is below a 3 star rating, you may send a written appeal to CustomerSupport@eseential10.com.